Frequently Asked Questions


Please refer to your shipping confirmation e-mail for your tracking number.

We send a shipping confirmation e-mail as soon as an order ships.  Please check your e-mail for a shipping confirmation.  You can also login to your account to check order status.

We send a shipping confirmation e-mail with a tracking number as soon as your order ships. Before contacting us please check the tracking information to see whether your package is still in transit. If your packages each show a status of “delivered”, please contact us at for assistance.

We process our orders fast! Once you press the SUBMIT button, we might start processing your order immediately and cannot take responsibility for any errors. Please contact us to see if your order is already being processed.
PHONE: (855)5LABELS / 552-2357

Please contact customer service at for assistance.


We ship fast! For exact shipping timeframes click here. If you want us to place a rush on your order please contact us at and we’ll let you know if we could accommodate.

Currently, we only ship to the United States, Canada, Alaska, Hawaii, Puerto Rico and the U.S. Virgin Islands.


We accept Visa, Mastercard, American Express, Discover, Paypal and Amazon Pay. You must receive prior authorization from us for check payments.

You only have to pay sales tax if your are located in New York State. If you have tax exempt status in NYS, please e-mail your tax exempt certificate to and we will set you up with a tax exempt account to place your order.

Send e-mail with an invoice request to


Please click here for our return policy.

Credits usually take up to 5 business days from the time we receive your item.

If the mistake is ours then we will reprint and reship your labels at no charge to you.  You will be responsible if the mistake is yours.  Please check your packing slip for the customization that you provided us.  You can contact us at


We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

This website is protected with SSL (secure socket layer) encryption, the highest standard in internet security.


1) Click the "my account" icon on the top right side of our account.

2) click on "create account" and follow the instructions.  Your information is never sold to any other company and is completely private.  Please view our Privacy Policy for more information.

Click the "my account" icon on the top right side of our account and login to access and edit your account info.

Click the “My Account" link at the top right hand side of our site. Under the login box you’ll see a link that says “Lost your password?”. That link will take you to a page that will send you an email with your password.


For fastest response please e-mail us at

Other ways to contact us:

Toll Free:  855-552-2357

Fax:  (718)972-0902